Terms of service

Effective Date: November 10, 2026

OVERVIEW

Welcome to Elumia.

This website, accessible at tryelumia.com, operates under the Elumia brand. Throughout these Terms of Service, the words “Elumia,” “we,” “us,” and “our” refer to the operator of this website.

Elumia provides an online platform for purchasing products, accessing membership benefits, managing subscriptions, and using related services.

By accessing our website, browsing products, placing an order, enrolling in a membership, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service (“Terms”).

These Terms incorporate our Privacy Policy, Refund Policy, Subscription Terms, and other applicable policies published on our website.

If you do not agree with these Terms, you should not use our website or purchase our products or services.

Our online store is powered by Shopify Inc., which provides the e-commerce infrastructure used to operate our storefront.

IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION

PLEASE READ SECTIONS 20–25 CAREFULLY.

THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND WAIVERS OF CLASS ACTIONS AND JURY TRIALS.

EXCEPT FOR CERTAIN LIMITED EXCEPTIONS, DISPUTES BETWEEN YOU AND ELUMIA MUST BE RESOLVED THROUGH INDIVIDUAL ARBITRATION RATHER THAN THROUGH COURT PROCEEDINGS.

YOU MAY OPT OUT OF THE ARBITRATION AGREEMENT BY FOLLOWING THE PROCEDURE IN SECTION 23 WITHIN THE APPLICABLE TIMEFRAME.

BY USING OUR WEBSITE OR PURCHASING PRODUCTS OR MEMBERSHIPS, YOU ACKNOWLEDGE THAT YOU HAVE HAD AN OPPORTUNITY TO REVIEW THESE PROVISIONS.

SECTION 1 — ELIGIBILITY AND CUSTOMER RESPONSIBILITIES

You must be at least eighteen (18) years old and have reached the age of majority in your jurisdiction to purchase products or services from Elumia.

If you permit a minor dependent to access our website, you are responsible for supervising their activity.

You agree to provide accurate, complete, and current information when making purchases or using our services.

Our website and products may only be used for lawful purposes.

You must not introduce malicious software, viruses, harmful scripts, or other technology intended to damage or disrupt our systems.

Violations of these requirements may result in restricted access, canceled orders, or termination of services.

SECTION 2 — GENERAL CONDITIONS

Elumia reserves the right to refuse service where permitted by applicable law.

Information transmitted through our website may pass through different networks and undergo technical modifications necessary for compatibility with various devices and systems.

Payment information is encrypted during transmission.

You may not reproduce, duplicate, distribute, sell, resell, or commercially exploit any part of our website or services without prior written authorization.

We may modify, suspend, or discontinue website features or services when reasonably necessary.

SECTION 3 — PRODUCTS, SUPPLEMENTS, AND HEALTH INFORMATION

3.1 Product Information and Availability

Elumia offers health, wellness, and dietary supplement products.

Certain products may only be available through our website and may be subject to inventory restrictions.

We reserve the right to modify product descriptions, ingredients, packaging, pricing, promotions, and availability, subject to applicable law.

Although we make reasonable efforts to display product images and descriptions accurately, packaging and appearance may vary.

3.2 FDA Disclaimer

Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration (FDA). Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease or health condition.

Product descriptions, educational materials, advertisements, customer testimonials, and other information provided through our website are intended for general informational purposes only.

Our products are not substitutes for professional medical advice, diagnosis, or treatment.

3.3 Medical Advice

You should consult a qualified healthcare professional before using dietary supplements, particularly if you:

Are pregnant or breastfeeding.
Take prescription or non-prescription medications.
Have an existing medical condition.
Have allergies or ingredient sensitivities.
Are receiving medical treatment.
Have concerns regarding possible interactions.
Are considering giving a supplement to a child.

Always review the product label, ingredient information, recommended serving sizes, age guidance, and warnings before use.

Do not exceed the recommended serving size unless directed by a qualified healthcare professional.

Discontinue use and seek medical advice if an adverse reaction occurs.

3.4 Individual Results

Individual experiences with dietary supplements may vary.

Factors including age, lifestyle, diet, health circumstances, and individual biological differences may affect results.

Elumia does not guarantee any specific physical, emotional, behavioral, or wellness-related outcome.

Customer reviews and testimonials reflect individual experiences and should not be interpreted as guarantees of typical results.

3.5 No Medical Claims or Guarantees

Unless expressly authorized by applicable law, Elumia products are not represented as treatments for medical conditions.

No distributor, affiliate, influencer, reseller, or other third party is authorized to make medical claims or guarantees on our behalf beyond those expressly approved by Elumia and permitted by law.

3.6 Product Safety and Assumption of Risk

Dietary supplements and ingestible wellness products may involve risks, including allergic reactions, sensitivities, medication interactions, and unintended effects.

By purchasing or using these products, you acknowledge the importance of following product instructions and consulting a healthcare professional where appropriate.

To the fullest extent permitted by law, you accept the ordinary risks associated with proper supplement use.

Nothing in this provision excludes liability for defective products, negligence, or other matters where liability cannot legally be excluded.

3.7 Personal Use

Products are intended for personal use unless otherwise authorized.

Unauthorized commercial resale, redistribution, or unlawful export is prohibited.

We may refuse orders where we reasonably suspect unauthorized resale or distribution.

SECTION 4 — ORDERS, PAYMENTS, AND BILLING INFORMATION

4.1 Order Acceptance

Elumia may review, limit, reject, or cancel orders for legitimate business reasons, including suspected fraud, unauthorized transactions, pricing errors, inventory shortages, payment failures, or violations of these Terms.

An automated order confirmation does not necessarily constitute final acceptance.

If we cancel an order after payment has been collected, we will refund the amount paid as required by applicable law.

4.2 Customer Information

You agree to maintain accurate billing, shipping, contact, and payment information.

You are responsible for notifying us promptly if information associated with your order or membership changes.

4.3 Payment Authorization

By submitting an order, you authorize Elumia and its authorized payment providers to charge your selected payment method for the amounts disclosed during checkout.

Where you separately authorize a recurring membership, this authorization also applies to membership charges under the agreed billing schedule.

Payment credentials may be securely retained for authorized future transactions.

Where supported, payment information may be updated through card-network services such as Visa Account Updater or Mastercard Automatic Billing Updater.

If a payment method becomes invalid, we may request updated information or suspend an affected membership.

4.4 Billing Statement Descriptor

Elumia previously operated using the domain shopelumia.com.

Although our current website is tryelumia.com, purchases and authorized membership charges may appear on your billing statement as:

shopelumia.com

If you have questions about a charge displaying this descriptor, contact support@tryelumia.com.

4.5 Billing Disputes

If you identify an unexpected or potentially incorrect transaction, please contact us within thirty (30) days of the charge appearing on your statement.

We will review the issue and work toward an appropriate resolution.

This request does not restrict statutory rights or your ability to dispute charges through your financial institution.

SECTION 5 — ELECTRONIC COMMUNICATIONS AND SMS

By using Elumia, you agree that we may communicate with you electronically regarding purchases, accounts, memberships, and service-related matters.

Communications may be delivered by email, website notification, or other electronic methods permitted by law.

Electronic communications may satisfy applicable requirements for written notices.

SMS Communications

If you voluntarily subscribe to text messaging, you may receive promotional or transactional messages.

These may include order updates, shipping notifications, promotional announcements, and reminders.

Consent to receive automated marketing messages is not required to purchase products.

You may unsubscribe from eligible SMS communications by replying STOP or request assistance by replying HELP.

Message frequency varies. Carrier messaging and data charges may apply.

Elumia is not responsible for delays or delivery failures caused by mobile carriers or third-party messaging systems.

SECTION 6 — ELUMIA VIP CLUB MEMBERSHIP

Elumia offers a recurring membership program known as the Elumia VIP Club.

Certain purchases may include an offer to enroll in this program.

Membership enrollment is subject to the disclosures presented during checkout and our Subscription Terms.

6.1 Enrollment and Authorization

Where VIP Club enrollment is offered, the material membership terms will be disclosed before purchase.

By affirmatively accepting the applicable membership terms and completing enrollment, you authorize Elumia and its payment providers to charge your selected payment method according to the disclosed recurring billing schedule.

Membership enrollment requires valid affirmative consent.

6.2 Complimentary Introductory Period

New members receive a 28-day introductory membership period beginning on the date of enrollment.

No separate membership fee is collected when the qualifying initial order is placed.

During this introductory period, members may access applicable VIP benefits without an additional membership charge.

6.3 First Membership Charge

Unless canceled before the introductory period ends, your payment method will be charged $29.99 USD on the 28th day following enrollment.

This charge begins your paid VIP Club membership.

6.4 Automatic Renewal

After the first membership charge, the VIP Club automatically renews every twenty-eight (28) days.

Each renewal results in a charge of $29.99 USD.

Membership billing continues until you cancel.

You do not need to place another product order for membership billing to continue.

6.5 VIP Membership Benefits

Active members may receive:

25% off eligible products.
Free shipping on qualifying future orders.
Access to exclusive member promotions.
Additional VIP-only offers and benefits.

Benefits may be subject to eligibility requirements, product exclusions, and promotional conditions.

Elumia may modify membership benefits from time to time, subject to applicable law and required notice.

6.6 Membership Cancellation

You may cancel your membership at any time without a cancellation fee.

Online Cancellation:
tryelumia.com/pages/membership-cancellation

Email Cancellation:
support@tryelumia.com

Cancellation becomes effective immediately upon successful processing and prevents future renewal charges.

6.7 Renewal Responsibilities

Members should review their enrollment date, introductory period, and upcoming renewal dates.

To avoid the next membership charge, cancellation must be completed before the scheduled billing time.

6.8 Subscription Confirmations

Following enrollment, we will provide an electronic confirmation containing or linking to the applicable membership terms.

This may include the recurring amount, billing frequency, renewal conditions, and cancellation instructions.

6.9 Changes to Membership Terms

If we materially change the recurring membership price or other important subscription conditions, we will provide advance notice and an opportunity to cancel before the changes take effect.

Where applicable law requires additional consent, we will obtain it before implementing the change.

6.10 Additional Subscription Terms

The complete membership conditions are available at:

tryelumia.com/pages/subscription-terms

These Subscription Terms are incorporated into this agreement.

SECTION 7 — PRICING, SHIPPING CHARGES, AND TAXES

Product prices are displayed on our website and may change without prior notice.

Applicable taxes and shipping charges will be disclosed before an order is submitted.

Elumia does not charge a general order handling fee.

Unless otherwise indicated, prices are displayed in United States dollars.

Product return processing fees and subscription refund processing fees are addressed separately in Sections 10 and 11.

SECTION 8 — SHIPPING, DELIVERY, AND ADDRESS CHANGES

Elumia aims to process and dispatch orders promptly.

Shipping and delivery estimates are approximate and are not guaranteed.

Delivery times may be affected by carrier disruptions, severe weather, customs processing, inventory shortages, high order volumes, or other circumstances beyond our reasonable control.

Address Corrections

If you need to change your delivery address, contact support@tryelumia.com as soon as possible.

Address changes may be possible before fulfillment begins.

Once an order has shipped, modifications may no longer be available.

Delivery Issues

If your order is lost, damaged during transit, or marked delivered but not received, contact our support team promptly.

We will review the circumstances and provide appropriate assistance.

Where applicable, we may arrange a replacement, reshipment, store credit, or refund.

Risk of loss and ownership transfer according to applicable shipping terms and consumer-protection laws.

SECTION 9 — PRODUCT ORDER CANCELLATIONS

Orders may enter processing shortly after checkout.

For this reason, cancellation cannot always be guaranteed once an order has been submitted.

If you need to request cancellation, contact our support team immediately.

Orders already dispatched generally cannot be canceled.

Refund eligibility is governed by our Refund Policy and applicable law.

Product order cancellation and VIP membership cancellation are separate processes.

SECTION 10 — PRODUCT RETURNS, REFUNDS, AND REPLACEMENTS

10.1 General Return Eligibility

Elumia accepts eligible product returns in accordance with our Refund Policy.

Because we sell dietary supplements and other wellness products, additional hygiene and safety requirements may apply.

Unless otherwise required by law, returned products must generally be:

Unopened and unused.
In their original packaging.
Returned with intact safety seals.
In a condition suitable for resale.

Opened, consumed, or unsealed supplements are generally not eligible for discretionary returns.

This restriction does not apply where customers are legally entitled to remedies for defective, damaged, incorrect, or misrepresented products.

10.2 Product Return Processing Fee

Eligible customer-initiated product returns are subject to an 8% return processing fee.

The fee is calculated using the eligible product purchase amount approved for refund.

The fee will be deducted from the amount returned to the customer’s original payment method.

For example:

An approved product refund of $100.00 would ordinarily result in a refund of $92.00 after the 8% processing fee.

The fee helps cover administrative and operational expenses associated with processing returns.

The 8% fee does not apply to defective, damaged, incorrect, or materially misrepresented products, or where prohibited by applicable law.

10.3 Return Shipping

Unless the return results from our error or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a trackable shipping method.

Customers should contact support@tryelumia.com for return authorization and instructions before sending merchandise.

10.4 Damaged, Incorrect, or Missing Products

If your order arrives damaged, contains an incorrect product, or does not arrive, contact us promptly.

Please include your order number and relevant supporting information.

We may request photographs or delivery details to evaluate the issue.

Where a claim is approved, we may provide a replacement, reshipment, store credit, or refund, subject to applicable law.

10.5 Refund Processing

Approved refunds are issued to the original payment method unless otherwise required by law.

Processing times may vary depending on the payment provider and financial institution.

Original shipping charges are generally non-refundable once the shipping service has been performed, except where required by law.

10.6 Non-Refundable Circumstances

Except where applicable law provides otherwise, refunds may be declined for:

Changes of mind.
Buyer’s remorse.
Personal preferences.
Products matching their advertised descriptions.
Delivery delays outside our reasonable control.
Products opened or consumed after delivery.
Membership charges properly processed before cancellation.

10.7 Consumer Rights

Nothing in this section restricts mandatory consumer rights, statutory warranties, or remedies available under applicable law.

SECTION 11 — VIP MEMBERSHIP REFUNDS AND CANCELLATIONS

11.1 Cancellation

VIP Club members may cancel at any time without paying a cancellation fee.

Cancellation is available through:

tryelumia.com/pages/membership-cancellation

or by emailing:

support@tryelumia.com

Cancellation takes effect immediately upon successful processing and prevents future membership renewal charges.

11.2 Refund Requests

Membership payments already processed are not automatically refundable solely because a membership is canceled.

If you believe a charge was incorrect, unauthorized, duplicated, or otherwise processed in error, contact our support team.

We review refund requests based on transaction history, membership authorization, cancellation timing, and applicable law.

11.3 Subscription Refund Processing Fee

Approved discretionary VIP Club membership refunds are subject to a 5% refund processing fee.

This fee is calculated using the approved refund amount.

For example, a $29.99 membership payment approved for a full discretionary refund would ordinarily result in a refund of approximately $28.49 after the fee.

The 5% fee does not apply to unauthorized charges, duplicate charges, billing errors attributable to Elumia, or refunds that must legally be issued without deductions.

11.4 Cancellation and Refund Distinction

Canceling a membership stops future billing but does not automatically reverse previous charges.

Refund requests are evaluated separately under these Terms, our Subscription Terms, and applicable law.

SECTION 12 — THIRD-PARTY SERVICES AND LINKS

Elumia may use third-party providers for payment processing, order fulfillment, shipment tracking, customer accounts, subscription management, and other operational functions.

Certain features may direct customers to external websites or services.

These providers may operate under their own terms and privacy policies.

To the extent permitted by law, Elumia is not responsible for the independent content, operation, or availability of third-party websites.

SECTION 13 — CUSTOMER REVIEWS AND SUBMITTED CONTENT

Customers may submit reviews, photographs, videos, suggestions, comments, or other materials.

These submissions are collectively referred to as “User Content.”

By voluntarily submitting User Content, you grant Elumia and its authorized partners a perpetual, worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to reproduce, publish, distribute, display, adapt, translate, and otherwise use the submitted materials for lawful business purposes.

Unless separately agreed, compensation is not owed for voluntarily submitted content.

You confirm that you have the necessary rights to provide any submitted material.

User Content must not violate intellectual property rights, privacy rights, applicable laws, or the rights of third parties.

We may review, remove, reject, or decline to publish content at our discretion.

Health-Related Testimonials

Customer testimonials concerning supplements reflect individual experiences.

Testimonials do not establish that a product will produce identical results for other customers.

Reviews and testimonials must not be interpreted as medical advice or guarantees of specific health outcomes.

SECTION 14 — PRIVACY AND PERSONAL INFORMATION

Personal information collected through Elumia is handled according to our Privacy Policy.

Our Privacy Policy explains how customer information may be collected, used, stored, shared, and protected.

Your use of our services is subject to applicable privacy and data-protection laws.

SECTION 15 — ERRORS AND INACCURACIES

Our website may occasionally contain typographical errors, inaccurate information, or omissions.

These may concern pricing, product descriptions, availability, promotions, shipping charges, or delivery estimates.

Elumia reserves the right to correct errors, revise information, or cancel affected transactions where permitted by law.

SECTION 16 — PROHIBITED ACTIVITIES

You may not use Elumia or its services to:

Engage in unlawful or fraudulent conduct.
Violate applicable regulations.
Infringe intellectual property rights.
Harass, threaten, or discriminate against others.
Submit false or misleading information.
Upload malware or harmful software.
Attempt unauthorized access to systems.
Circumvent security protections.
Conduct unauthorized scraping or data harvesting.
Resell protected content without permission.
Abuse refund, promotional, or membership policies.

Violations may result in restricted access, canceled orders, or termination of services.

SECTION 17 — DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, ELUMIA PROVIDES ITS WEBSITE, PRODUCTS, MEMBERSHIPS, CONTENT, AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DISCLAIM WARRANTIES THAT MAY LAWFULLY BE EXCLUDED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT OUR WEBSITE WILL OPERATE WITHOUT INTERRUPTION, DELAY, OR TECHNICAL ERROR.

Supplement Disclaimer

Elumia does not guarantee that dietary supplements will produce specific health, wellness, behavioral, or physical results.

Product information is not medical advice.

Customers should follow product instructions and consult qualified healthcare professionals when appropriate.

Statements regarding dietary supplements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.

Nothing in these Terms excludes statutory warranties or consumer rights that cannot legally be restricted.

SECTION 18 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELUMIA AND ITS OWNERS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS INCLUDES LOST PROFITS, LOST REVENUE, LOST DATA, LOST SAVINGS, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES.

WHERE LIABILITY CANNOT LEGALLY BE EXCLUDED, OUR TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT PAID FOR THE PRODUCT OR MEMBERSHIP DIRECTLY RELATED TO THE CLAIM DURING THE THREE MONTHS PRECEDING THE EVENT; OR

(B) $100.00 USD.

Supplement Use

To the extent permitted by law, Elumia is not responsible for losses arising solely from:

Using products contrary to instructions.
Exceeding recommended serving sizes.
Combining supplements with medications contrary to medical advice.
Using products despite known ingredient sensitivities.
Improper storage or handling.
Relying on general website information instead of professional medical advice.

Nothing in this section excludes liability for fraud, gross negligence, intentional misconduct, defective products, or other matters where liability cannot legally be excluded.

The liability restrictions do not apply to New Jersey residents or other jurisdictions where their application is prohibited.

SECTION 19 — INDEMNIFICATION

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Elumia, its affiliates, employees, representatives, contractors, and service providers against third-party claims arising from:

Your violation of these Terms.
Your unlawful conduct.
Your infringement of another person’s rights.
Your misuse of our services.
Content you submit through our website.

This may include reasonable legal fees and related expenses.

This obligation does not apply where indemnification is prohibited by law.

SECTION 20 — INFORMAL DISPUTE RESOLUTION

Before initiating arbitration or other formal legal proceedings, you and Elumia agree to attempt to resolve disputes informally and in good faith.

This requirement does not apply to qualifying small-claims matters or requests for judicial relief permitted under Section 21.

Notice of Dispute

A written Notice of Dispute must be sent to:

legal@tryelumia.com

A copy must also be mailed to:

Elumia
Attn: Legal Department
30 N Gould St, STE N
Sheridan, WY 82801
United States

Elumia may send notices to customers using the contact information associated with their accounts or purchases.

Notice Requirements

The notice must include:

The claimant’s legal name and contact information.
A description of the dispute.
Relevant order or membership details.
The requested resolution.
A good-faith calculation of any monetary claim.
A personally signed statement confirming the accuracy of the notice.

Each notice must concern an individual dispute.

Resolution Period

Both parties agree to participate in good-faith resolution efforts for sixty (60) days after receipt of a valid notice.

This period may be extended by mutual written agreement.

Either party may request an individual telephone or video settlement conference.

Both parties agree to cooperate in arranging and attending the conference.

Compliance with this process is a prerequisite to arbitration.

Applicable limitation periods and filing deadlines will be paused during the informal resolution period.

SECTION 21 — BINDING INDIVIDUAL ARBITRATION

21.1 Scope

Except for the limited exceptions described below, disputes arising from Elumia’s website, products, purchases, memberships, services, or these Terms must be resolved through final and binding individual arbitration.

This includes disputes concerning the interpretation, formation, enforcement, validity, termination, or scope of these Terms.

21.2 Arbitrator Authority

The arbitrator has exclusive authority to determine questions concerning the interpretation, applicability, enforceability, or formation of the arbitration agreement, including challenges to its validity.

21.3 Exceptions

Either party may:

Bring an eligible individual claim in small-claims court.
Seek judicial relief to protect intellectual property rights.
Participate in a class-wide settlement.

Claims brought by Elumia against non-consumers and matters involving governmental or regulatory authorities are excluded from this arbitration requirement.

21.4 Arbitration Administrator

Arbitration will ordinarily be administered by ADR Services, Inc. under its applicable rules.

If ADR Services is unavailable, arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules.

If neither administrator is available, the parties will attempt to select another qualified provider.

Where necessary, a court may appoint an administrator under 9 U.S.C. § 5.

21.5 Applicable Law

The arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

Where federal arbitration law does not resolve a particular issue, Wyoming law will apply.

21.6 Hearing Location

Arbitration hearings will take place remotely whenever practical.

If an in-person hearing is necessary, it will be arranged reasonably close to the customer’s residence or at another mutually agreed location.

Customers will not be required to travel to Wyoming solely for arbitration.

21.7 Written Decision

The arbitrator must provide a reasoned written decision explaining the essential findings supporting the award.

An award that has been fully satisfied will not be entered as a judgment in court.

21.8 Good-Faith Proceedings

Attorneys participating in arbitration must comply with Federal Rule of Civil Procedure 11(b) and comparable applicable standards.

The arbitrator may impose appropriate sanctions where authorized.

21.9 Available Remedies

The arbitrator may award remedies available under applicable law.

Declaratory or injunctive relief must be limited to the individual claimant and the relief necessary to resolve that person’s claim, except where applicable law requires otherwise.

21.10 Confidentiality

The arbitrator may issue appropriate confidentiality protections concerning sensitive information disclosed during proceedings.

21.11 Arbitration Costs

Arbitration costs will be allocated according to the administrator’s applicable rules.

If an arbitrator determines that a consumer cannot reasonably afford arbitration costs and an administrator fee waiver is unavailable, Elumia will pay the portion of applicable filing or administrative fees exceeding the equivalent court filing fee for an individual consumer claim.

SECTION 22 — CLASS ACTION AND JURY TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND ELUMIA WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDINGS.

Disputes must be brought individually rather than on behalf of a group.

This restriction does not prevent legally authorized representatives from bringing individual claims on behalf of persons unable to act independently.

Unless both parties agree otherwise in writing, arbitration must proceed individually, subject to Section 24.

Unenforceability

If a court or arbitrator determines that the class action waiver is invalid or that class arbitration may proceed, the arbitration agreement in Section 21 will become void in its entirety.

Claims permitted to proceed on a class or representative basis must be brought before an appropriate state or federal court in Wyoming, subject to applicable law.

Such proceedings may be stayed while related individual arbitration claims are resolved.

Participation in class-wide settlements remains permitted.

SECTION 23 — ARBITRATION OPT-OUT

You may reject the arbitration agreement and class action waiver by submitting a written opt-out notice.

Send your notice to:

legal@tryelumia.com

The notice must be submitted within thirty (30) days after the earliest of:

Your first website visit after these Terms become effective.
Your first purchase.
Your first submission of information through the website after these Terms become effective.

Your notice must contain:

Your full legal name.
Your mailing address.
Your email address.
Your telephone number.
A clear statement rejecting arbitration and the class action waiver.
Your signature.

Each notice applies to one individual.

Requests received after the applicable deadline will not qualify under this opt-out provision.

Successfully opting out does not affect the remaining provisions of these Terms or separate arbitration agreements.

SECTION 24 — MASS ARBITRATION PROCEDURES

Where twenty (20) or more substantially similar arbitration demands are submitted with the coordination or assistance of the same legal representatives, affiliated law firms, or organization, the following procedures apply.

The arbitration administrator will organize qualifying claims into batches containing at least twenty (20) demands.

Each batch may use a shared procedural schedule and, where permitted, a consolidated hearing.

Applicable filing and administrative fees will be assessed according to the provider’s mass arbitration procedures, including a single initial filing and administrative fee per side for each batch.

Both parties agree to cooperate reasonably in implementing these procedures.

Batching does not authorize class arbitration or eliminate the individual nature of each claim.

Elumia retains all available defenses concerning individual claimants.

If the batching procedure is ultimately determined unenforceable, or class arbitration is permitted, the arbitration agreement will become void following exhaustion of applicable appeals, and Section 22 will govern.

SECTION 25 — PUBLIC INJUNCTIVE RELIEF

Where permitted by applicable law, both parties waive claims seeking public injunctive relief.

If such a waiver is prohibited, claims for public injunctive relief will be handled by the arbitrator unless binding law requires judicial determination.

Where court proceedings are legally required, other arbitrable claims may be stayed until arbitration is completed.

SECTION 26 — LIMITATION PERIOD FOR CLAIMS

To the maximum extent permitted by law, claims arising from these Terms, our website, products, services, or memberships must be initiated within one (1) year after the cause of action arises.

Claims submitted after this period may be barred.

This limitation does not apply where prohibited by applicable law.

SECTION 27 — TERMINATION

These Terms remain effective while you use Elumia’s services.

You may discontinue website use at any time.

Active VIP Club memberships must be canceled separately to prevent future recurring charges.

Elumia may suspend or terminate access where we reasonably believe a customer has engaged in fraud, unlawful activity, misuse of services, or violations of these Terms.

Termination does not eliminate obligations incurred before termination.

Provisions concerning previously incurred membership obligations, submitted content, warranties, liability, indemnification, dispute resolution, governing law, and other provisions intended to survive termination will remain effective.

SECTION 28 — GOVERNING LAW AND JURISDICTION

Except where federal arbitration law applies, these Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

For disputes not subject to arbitration, the parties agree that proceedings will take place in the appropriate state or federal courts located in Wyoming, subject to applicable jurisdictional requirements.

Nothing in this provision limits mandatory consumer-protection rights available under applicable law.

SECTION 29 — CHANGES TO THESE TERMS

Elumia may revise these Terms periodically to reflect changes in operations, legal requirements, products, memberships, or services.

Updated Terms will be published on our website.

Where changes are material, appropriate notice will be provided before they take effect.

Continued use of our services following the effective date of updated Terms constitutes acceptance to the extent permitted by law.

Arbitration Changes

If we materially modify Sections 20–25, other than updating the dispute notice address, you may reject the changes by emailing:

legal@tryelumia.com

Your request must be submitted within thirty (30) days of publication.

Include your legal name, mailing address, telephone number, account email address, and a clear statement rejecting the changes.

Rejecting an amendment does not terminate an existing arbitration agreement. The previously applicable provisions will continue to govern.

SECTION 30 — ENTIRE AGREEMENT AND SEVERABILITY

These Terms, together with our Privacy Policy, Refund Policy, Subscription Terms, and other applicable published policies, constitute the complete agreement governing your use of Elumia.

They replace prior communications or agreements concerning the same subject matter.

If any provision is found invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

This severability provision is subject to the specific arbitration exceptions described in Sections 22 and 24.

SECTION 31 — CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights concerning the collection, use, and disclosure of personal information.

Under California Civil Code §§ 1798.83–1798.84, eligible residents may request information regarding certain disclosures of personal information to third parties for direct marketing purposes.

Requests may be submitted to:

support@tryelumia.com

Use the subject line:

Elumia — California Privacy Rights Request

We will respond within the timeframe required by applicable law.

Additional rights and procedures may be described in our Privacy Policy.

SECTION 32 — CONTACT INFORMATION

For questions about these Terms, purchases, memberships, or customer support, please contact:

Elumia

Website:
tryelumia.com

Mailing Address:
30 N Gould St, STE N
Sheridan, WY 82801
United States

Customer Support:
support@tryelumia.com

Legal Notices, Arbitration Requests, and Disputes:
legal@tryelumia.com

VIP Membership Cancellation:
tryelumia.com/pages/membership-cancellation

Subscription Terms:
tryelumia.com/pages/subscription-terms

Billing Statement Information

Elumia previously operated using the domain shopelumia.com.

Purchases and authorized recurring membership charges may appear on customer billing statements as:

shopelumia.com

For billing questions, contact support@tryelumia.com.

Last Updated: November 10, 2026