Last Updated: November 10, 2026

These Subscription Terms explain how the Elumia VIP Club membership operates, including enrollment, introductory periods, recurring payments, membership benefits, cancellation, and refunds.

By voluntarily enrolling in the Elumia VIP Club, you agree to these Subscription Terms and the applicable membership disclosures presented during checkout.

Please review this policy carefully before enrolling.

QUICK SUMMARY

Membership Enrollment: Eligible purchases made through Elumia may include enrollment in the Elumia VIP Club, subject to your affirmative acceptance of the membership terms presented at checkout.

Introductory Period: Your enrolling order activates a complimentary 28-day introductory membership period beginning on the date of purchase.

Recurring Membership Price: The membership fee varies depending on the product, bundle, or offer selected. Most memberships cost between $29.99 and $49.99 USD every 28 days.

First Membership Charge: Unless canceled beforehand, your first membership payment is collected on the 28th day following enrollment.

Automatic Renewal: Your membership renews automatically every 28 days at the recurring price disclosed and accepted during checkout.

Membership Benefits: Active members receive 25% off eligible products, complimentary shipping on qualifying future orders, and access to exclusive member promotions.

Cancellation: Cancel at any time without a cancellation fee.

Online Cancellation: tryelumia.com/pages/membership-cancellation

Email Cancellation: support@tryelumia.com

Subscription Refunds: Approved discretionary membership refunds are subject to a 5% processing fee. This fee does not apply to refunds required by law or charges resulting from billing errors attributable to Elumia.

1. MEMBERSHIP ENROLLMENT

Certain purchases made through tryelumia.com may include an offer to enroll in the Elumia VIP Club membership program.

Membership enrollment requires affirmative acceptance of the applicable recurring billing terms presented during checkout.

Before enrolling, you will be informed of the material membership conditions, including:

• That your selected purchase includes enrollment in the Elumia VIP Club.
• The duration of the introductory period.
• The exact recurring membership price.
• The date of the first membership charge.
• The recurring billing frequency.
• The automatic renewal conditions.
• The available membership benefits.
• The methods for canceling your membership.

By affirmatively accepting the membership terms and completing enrollment, you authorize Elumia and its payment providers to collect the recurring charges disclosed during checkout.

Membership enrollment is not required for purchases where a one-time purchase option is offered.

Orders placed by existing active VIP Club members do not create additional memberships or restart the introductory period unless expressly disclosed and separately authorized.

2. COMPLIMENTARY INTRODUCTORY PERIOD

New VIP Club members receive a 28-day introductory membership period beginning on the date of their qualifying enrollment order.

No separate membership fee is collected at the time of enrollment.

During the introductory period, members may access applicable VIP Club benefits.

If you cancel before the introductory period ends, no membership fee will be charged.

If you do not cancel, your membership will automatically transition to a paid membership on the 28th day following enrollment.

The amount of the first membership payment will be the recurring price disclosed and accepted during checkout.

3. RECURRING BILLING & PAYMENT AUTHORIZATION

3.1 Membership Pricing

The Elumia VIP Club membership fee varies depending on the product, bundle, or promotional offer associated with your enrollment.

Most membership offers are priced between $29.99 and $49.99 USD per 28-day billing cycle.

The exact recurring membership amount applicable to your enrollment will be displayed during checkout before you authorize the membership.

Where a different price is expressly disclosed and accepted during checkout, that disclosed amount will apply.

3.2 First Membership Payment

Unless canceled beforehand, your first membership payment will be collected on the 28th day following your enrollment order.

For example, if you enroll in an offer with a recurring membership fee of $39.99, your first membership charge will be $39.99 on day 28.

3.3 Automatic Renewal

Following the introductory period, your membership automatically renews every 28 days until canceled.

Each renewal is charged at the recurring membership price associated with your selected offer.

Membership billing continues regardless of whether you place additional product orders.

3.4 Payment Authorization

By enrolling, you authorize Elumia and its authorized payment providers to:

• Charge your selected payment method for the recurring membership fees disclosed at checkout.
• Continue charging the authorized membership amount every 28 days until cancellation.
• Use updated payment information provided through authorized card-network account updater services.
• Attempt payment using another payment method you have authorized for the membership, where permitted by law and applicable payment-network rules.

Payment information may be updated through services such as Visa Account Updater, Mastercard Automatic Billing Updater, or similar authorized programs.

3.5 Failed Payments

If a recurring membership charge is declined, we may attempt to process the payment again during the following 30 days.

Where permitted, we may retry the authorized payment method or another payment method validly associated with the membership.

If payment cannot be collected, membership benefits may be suspended or the membership may be terminated.

3.6 Billing Statement Descriptor

Elumia previously operated using the domain shopelumia.com.

Membership charges may therefore appear on your bank or card statement under:

shopelumia.com

For billing inquiries, contact support@tryelumia.com.

4. MEMBERSHIP BENEFITS

Active Elumia VIP Club members may receive the following benefits:

4.1 Member Discounts

25% off eligible products purchased through tryelumia.com.

Discounts may be subject to product exclusions, promotional restrictions, and other eligibility conditions.

4.2 Complimentary Shipping

Members may receive complimentary shipping on qualifying future orders.

Shipping benefits generally apply to eligible purchases placed after the initial enrollment order.

Certain products, destinations, or shipping methods may be excluded.

4.3 Exclusive Member Offers

Members may receive access to special promotions, limited-time discounts, and other offers made available exclusively to VIP Club members.

4.4 Benefit Availability

Membership benefits are available while your membership remains active and in good standing.

Elumia may modify eligible products, promotional conditions, or membership benefits from time to time.

Material changes affecting existing memberships will be communicated in accordance with applicable law.

5. HOW TO CANCEL YOUR MEMBERSHIP

You may cancel your Elumia VIP Club membership at any time, for any reason, without a cancellation fee.

Cancellation is available through the following methods.

Online Cancellation

tryelumia.com/pages/membership-cancellation

Email Cancellation

support@tryelumia.com

Online cancellation is available without requiring a telephone call or conversation with a customer service representative.

You are not required to provide a reason for cancellation.

We will not require you to complete a retention survey or accept additional offers as a condition of canceling.

Cancellation Effective Date

Cancellation takes effect immediately upon successful processing.

Once canceled, no additional membership renewal charges will be scheduled.

To avoid an upcoming charge, cancellation must be completed before the scheduled billing time.

Cancellation does not automatically reverse charges already processed.

Cancellation Confirmation

We will provide confirmation of successful cancellation electronically.

If you experience difficulty canceling online, contact support@tryelumia.com for assistance.

6. REFUNDS FOR MEMBERSHIP CHARGES

Membership payments are generally non-refundable once properly processed under an authorized membership.

Canceling your membership prevents future billing but does not automatically entitle you to reimbursement for previous membership charges.

If you believe a membership charge was incorrect, duplicated, unauthorized, or otherwise processed in error, contact our support team promptly.

We review refund requests individually based on the relevant circumstances, transaction records, authorization history, and applicable law.

6.1 Discretionary Membership Refunds

Elumia may approve full or partial membership refunds as a courtesy where appropriate.

Approved discretionary membership refunds are subject to a 5% refund processing fee.

The fee is calculated using the amount approved for refund and deducted before the refund is issued.

For example:

• A $29.99 approved refund results in approximately $28.49 being returned.
• A $39.99 approved refund results in approximately $37.99 being returned.
• A $49.99 approved refund results in approximately $47.49 being returned.

6.2 Refund Fee Exceptions

The 5% fee does not apply to:

• Unauthorized membership charges.
• Duplicate transactions.
• Billing errors attributable to Elumia.
• Charges collected without legally valid authorization.
• Refunds that must be issued in full under applicable law.

6.3 Refund Processing

Approved refunds are generally processed within 5–10 business days.

The time required for the refund to appear in your account may vary depending on your financial institution.

6.4 Consumer Rights

Nothing in these Subscription Terms limits your right to dispute a charge through your bank, card issuer, or payment provider.

Mandatory consumer-protection rights remain unaffected.

7. CHANGES TO MEMBERSHIP PRICING OR TERMS

Elumia may modify membership prices, billing intervals, benefits, or other material membership conditions.

For existing members, material changes will be communicated by email at least 30 days before taking effect.

The notice will describe the relevant changes and their effective date.

Members may cancel before the changes take effect to avoid future charges under the revised terms.

Where applicable law requires renewed affirmative consent, we will obtain that consent before implementing the change.

Continued membership following a properly disclosed change constitutes acceptance only to the extent permitted by applicable law.

8. MEMBERSHIP SUSPENSION OR TERMINATION

Elumia may suspend or terminate a membership where:

• Recurring payments repeatedly fail.
• A customer violates our Terms of Service or Subscription Terms.
• Fraudulent or unauthorized activity is reasonably suspected.
• Membership benefits are deliberately abused.
• The VIP Club program is discontinued.

Where we terminate a membership without cause, we will provide reasonable notice when practical and address any prepaid amounts in accordance with applicable law.

9. ELECTRONIC COMMUNICATIONS

By enrolling in the VIP Club, you agree to receive electronic communications related to your membership.

These communications may include:

• Enrollment confirmations.
• Payment receipts.
• Membership billing information.
• Cancellation confirmations.
• Notices of changes to membership terms.
• Other important account or service notifications.

Communications will generally be delivered to the email address associated with your enrollment.

You are responsible for maintaining accurate contact information.

Renewal Reminders

The recurring billing amount, frequency, and first-charge timing will be disclosed during checkout and in your enrollment confirmation.

Elumia may send renewal reminders and other membership notices.

Any reminders or notices required by applicable law will be provided.

The absence of an optional reminder does not invalidate a recurring charge that was otherwise properly authorized.

SMS Communications

If you separately opt in to receive SMS messages, you may receive eligible transactional or promotional communications.

Marketing SMS consent is not required to enroll in the VIP Club.

You may opt out of marketing text messages by replying STOP.

10. RELATIONSHIP TO OTHER ELUMIA POLICIES

These Subscription Terms form part of the Elumia Terms of Service.

By enrolling in the VIP Club, you also agree to the applicable provisions of our Terms of Service, including:

• Section 20 — Informal Dispute Resolution.
• Section 21 — Binding Individual Arbitration.
• Section 22 — Class Action and Jury Trial Waiver.

Your purchases and membership are also subject to our Privacy Policy and Refund & Return Policy.

Where these Subscription Terms conflict with the general Terms of Service concerning membership-specific matters, these Subscription Terms will control, except where mandatory law requires otherwise.

The exact recurring price, billing frequency, and other material terms disclosed and accepted during checkout govern your individual membership.

11. CHANGES TO THESE SUBSCRIPTION TERMS

We may update these Subscription Terms periodically to reflect changes in our membership program, business operations, or legal obligations.

Material changes affecting existing members will be communicated by email at least 30 days before taking effect.

Where legally required, we will obtain additional consent.

Updated terms will be published on our website with a revised effective date.

If you disagree with a material change, you may cancel your membership before the change becomes effective.

12. CONTACT INFORMATION

For questions about VIP Club membership, billing, cancellation, or refunds, please contact Elumia.

Elumia

Website:

tryelumia.com

Customer Support:

support@tryelumia.com

Legal Inquiries:

legal@tryelumia.com

Customer Support Hours:

8:00 AM – 8:00 PM Eastern Time

Business Mailing Address:

30 N Gould St, STE N

Sheridan, WY 82801

United States

Online Membership Cancellation:

tryelumia.com/pages/membership-cancellation

Subscription Terms:

tryelumia.com/pages/subscription-terms

Billing Statement Descriptor:

shopelumia.com

© 2026 Elumia. All rights reserved.

These Subscription Terms are incorporated into the Elumia Terms of Service.

Last Updated: November 10, 2026