Shipping policy

Last Updated: November 10, 2026

Thank you for shopping with Elumia!

At Elumia, we strive to make your shopping experience simple and convenient. This Shipping Policy explains how orders placed through tryelumia.com are processed, shipped, and delivered.

1. ORDER PROCESSING

Orders are typically prepared and processed within 1–3 business days after successful payment confirmation.

Business days exclude weekends and public holidays.

Processing includes payment verification, order preparation, packaging, and coordination with our fulfillment partners.

During periods of increased demand, promotional events, holidays, or unexpected operational disruptions, processing may take longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.

2. SHIPPING LOCATIONS

To provide efficient order fulfillment, Elumia works with fulfillment partners and warehouse facilities in different locations.

Depending on product availability, inventory placement, and your delivery destination, your order may be shipped from a domestic or international fulfillment center.

Orders containing multiple products may occasionally be dispatched in separate packages.

If your order is divided into multiple shipments, the packages may arrive on different dates.

3. ESTIMATED DELIVERY TIMES

After processing and dispatch, orders typically arrive within 7–14 business days.

Please note that this estimate does not include the initial 1–3 business day processing period.

Delivery times may vary depending on:

Your shipping destination.
Carrier operations and delivery schedules.
Customs clearance procedures.
Public holidays and seasonal demand.
Weather conditions.
Warehouse availability and inventory transfers.
Circumstances outside our reasonable control.

All delivery estimates are approximate and are not guaranteed arrival dates.

4. SHIPPING RATES

Shipping charges, where applicable, are calculated and displayed during checkout before payment is completed.

Shipping costs may vary depending on your delivery location, selected shipping method, and order details.

VIP Club Shipping Benefits

Active Elumia VIP Club members may qualify for complimentary shipping on eligible future purchases.

VIP shipping benefits are subject to the applicable membership terms and any product or destination restrictions.

Customers who are not eligible for complimentary shipping will see the applicable shipping charges at checkout.

Elumia does not charge a general order handling fee.

5. ORDER CONFIRMATION

After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.

Your confirmation will generally include your order details, purchased products, and payment information.

Please review your confirmation carefully.

If you notice an incorrect address, product selection, or other issue, contact us promptly at support@tryelumia.com.

Although we will make reasonable efforts to assist, changes cannot be guaranteed once an order has entered processing.

6. TRACKING YOUR ORDER

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the shipping carrier receives your package.

Tracking updates are provided by the shipping carrier and may not always reflect the package’s location in real time.

If your tracking information has not updated for an extended period, please contact our support team for assistance.

7. INTERNATIONAL SHIPPING

Elumia may offer international shipping to eligible destinations.

International orders may require additional delivery time due to customs inspections, local import procedures, transportation arrangements, or destination-specific restrictions.

Certain products, including dietary supplements, may be restricted or prohibited from importation into particular countries.

Customers are responsible for ensuring that products ordered are permitted in their destination country.

Where applicable, import duties, customs charges, or local taxes may be assessed by the destination country’s authorities.

Unless expressly included in the amount collected at checkout, these charges may be the customer’s responsibility, subject to applicable law.

Elumia may cancel orders that cannot legally or reasonably be shipped to the selected destination.

If an order cannot be fulfilled, any payment collected will be refunded as required by applicable law.

8. SHIPPING DELAYS

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Common causes include:

Carrier transportation disruptions.
Increased seasonal shipping demand.
Customs inspections or clearance delays.
Severe weather or natural events.
Inventory shortages or warehouse transfers.
Incorrect or incomplete delivery information.
Other events outside our reasonable control.

We will make reasonable efforts to assist customers experiencing delivery issues.

Elumia is not responsible for delays caused solely by circumstances outside our reasonable control, except where applicable law provides otherwise.

If your shipment is significantly delayed, please contact our support team.

9. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your:

Full name.
Street address and apartment or suite number.
City, state, and postal code.
Country.
Contact information.

Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, or packages being returned to the sender.

If you discover an error after placing your order, contact us immediately.

We may be able to update the address before dispatch.

Once an order has shipped, address changes may no longer be possible.

Additional shipping charges resulting from customer-provided address errors may apply where permitted by law.

10. LOST, MISSING, OR UNDELIVERED PACKAGES

If your package has not arrived within the expected delivery timeframe, please contact support@tryelumia.com.

Our team may assist by reviewing tracking information and contacting the relevant shipping provider.

If a shipment is confirmed lost in transit, we will assess the circumstances and provide an appropriate resolution.

Depending on the situation, this may include a replacement, reshipment, or refund.

If tracking indicates that a package has been delivered but you have not received it, please contact us promptly.

We may request additional information to assist with an investigation.

Nothing in this policy limits your rights concerning goods that have not been delivered under applicable consumer-protection laws.

11. DAMAGED PACKAGES AND SUPPLEMENT SAFETY

Elumia takes product packaging and shipment preparation seriously, particularly for dietary supplements and other ingestible wellness products.

If your order arrives with damaged packaging, broken safety seals, leaking containers, or other signs that the product may have been compromised, please do not consume the affected product.

Contact our support team promptly and provide:

Your order number.
A description of the issue.
Photographs of the affected product and packaging, where available.

We will review the issue and determine an appropriate resolution, which may include a replacement or refund.

Product Storage and Shipping Conditions

Some dietary supplements may be sensitive to prolonged exposure to excessive heat, moisture, or other environmental conditions.

Although we take reasonable steps to arrange appropriate packaging and shipping, transit conditions may vary.

Upon delivery, customers should review the product packaging and follow the manufacturer’s storage instructions.

If a product appears damaged, altered, or otherwise unsuitable for consumption, discontinue use and contact us for assistance.

12. RETURNED OR REFUSED DELIVERIES

Packages may occasionally be returned to the sender because of:

Incorrect delivery information.
Failed delivery attempts.
Unclaimed shipments.
Customs restrictions.
Refusal of delivery.

If a package is returned, please contact our support team.

We will review the circumstances and available options.

Where a return results from incorrect information supplied by the customer or an unjustified refusal of delivery, additional shipping expenses may apply if permitted by law.

Any applicable refund will be handled according to our Refund Policy and relevant consumer-protection requirements.

13. ORDER CANCELLATIONS AFTER DISPATCH

Orders generally cannot be canceled once they have been dispatched.

If you wish to cancel an order that has already shipped, you may need to follow our applicable return procedures after delivery.

Eligible customer-initiated product returns may be subject to an 8% return processing fee, as described in our Refund Policy.

This fee does not apply where a full refund is required by law or where the return results from defective, damaged, incorrect, or materially misrepresented merchandise.

14. CONTACT INFORMATION

If you have questions about shipping, delivery, tracking, or an existing order, our customer support team is available by email.

Elumia

Website:
tryelumia.com

Customer Support:
support@tryelumia.com

Mailing Address:
30 N Gould St, STE N
Sheridan, WY 82801
United States

We aim to provide helpful assistance and resolve shipping-related concerns as efficiently as possible.